Recover Your Account
Lost access to the email your sign-in code goes to? Verify your identity to move your account to a new email.
This only works if you've already completed identity verification (KYC) on your account — we compare a new selfie against the one already on file.
Upload a Valid ID
Same type of document you used for your original KYC works best
Passport
International biometric passport
National ID Card
Government-issued national ID
Resident Permit
Valid residence permit or visa
Bank Statement
No older than 3 months
Front Side *
Click to upload front
JPG · PNG · WebP
Back Side (if applicable)
Click to upload back
JPG · PNG · WebP
Take a New Selfie
We'll compare this against the selfie on file from your original verification
📸 How to take a good selfie
- Hold your document next to your face, clearly visible
- Make sure your full face and the document are in the same photo
- Ensure good lighting — no shadows on your face
- Look directly at the camera with a neutral expression
Opening camera…
Or
Review & Submit
Double-check everything before submitting
Our team manually compares your new selfie against the one from your original verification. This usually takes up to 24 hours.
Request Submitted!
We're comparing your new selfie against your identity records. You'll get an email at your new address within 24 hours.
📧 Check your new email for a confirmation from GamRemit
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